Privacy Policy
How we protect and handle your personal information
Introduction
EnergizeWave ("we," "our," or "us") operates as a mobile app testing and debugging service provider based in Vietnam. This privacy policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website at energizewave.com.
We take your privacy seriously and are committed to protecting your personal data in accordance with Vietnam's Law on Cybersecurity 2018, Decree 13/2023/ND-CP on personal data protection, and international privacy standards. This policy applies to all interactions with EnergizeWave services, including our website, mobile applications we test, and direct communications.
Important Note: By using our services, you acknowledge that you have read, understood, and agree to the practices described in this privacy policy. If you disagree with any part of this policy, please discontinue use of our services.
Information We Collect
Information You Provide Directly
- Contact information including name, email address, phone number, and company details when you request our services
- Project specifications and requirements for mobile app testing services
- Payment information and billing addresses for service transactions
- Communications with our support team, including emails, chat messages, and feedback
- Account credentials and preferences when you create an account on our platform
Information Collected Automatically
- Website usage data including IP addresses, browser types, device information, and pages visited
- Mobile app performance data during testing processes, including crash logs and user interaction patterns
- Technical specifications of devices and operating systems used in our testing environment
- Service usage patterns and feature utilization statistics
Third-Party Information
We may receive information about you from third-party sources, including app stores, testing platforms, or business partners when they refer clients to our services. This information is used solely to provide better service and is handled according to the same privacy standards.
How We Use Your Information
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service Delivery | Contact info, project requirements, app data | Contract performance |
| Quality Improvement | Usage patterns, feedback, performance metrics | Legitimate interest |
| Customer Support | Communication history, account details | Contract performance |
| Billing & Payments | Payment information, service usage | Contract performance |
| Legal Compliance | All relevant data as required | Legal obligation |
We process your personal information to deliver mobile app testing and debugging services effectively. This includes analyzing your application's performance, identifying bugs, conducting compatibility tests across different devices, and providing detailed reports on our findings.
Your information also helps us improve our testing methodologies, develop better tools, and enhance our service quality. We may use anonymized and aggregated data to understand industry trends and improve our service offerings, but this data cannot be traced back to individual clients.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following specific circumstances:
Service Providers
We work with trusted third-party service providers who assist in delivering our services, such as cloud hosting providers, payment processors, and specialized testing tools. These providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information when required by Vietnamese law, legal process, or government requests. We will notify you of such requests unless legally prohibited from doing so.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
Client Consent
We may share information with your explicit consent for specific purposes, such as showcasing anonymized case studies or providing references to potential clients (with your permission).
Data Protection Measures: All third parties who receive your information are required to maintain the same level of data protection and security that we provide. We conduct regular audits of our service providers to ensure compliance with our privacy standards.
Your Privacy Rights
Under Vietnamese data protection laws and international privacy standards, you have several rights regarding your personal information. These rights are designed to give you control over your data and ensure transparency in how we handle it.
Access Right
You can request a copy of all personal information we hold about you, including details about how it's being processed and who it's shared with.
Correction Right
You can request corrections to inaccurate or incomplete personal information. We'll update your records promptly once we verify the changes.
Deletion Right
You can request deletion of your personal information, subject to legal and contractual obligations. We'll explain any limitations that may apply to deletion requests.
Portability Right
You can request your personal information in a commonly used, machine-readable format to transfer to another service provider.
Objection Right
You can object to certain types of processing, including direct marketing communications and processing based on legitimate interests.
Restriction Right
You can request that we limit how we process your information in certain circumstances, such as when you dispute the accuracy of the data.
To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and may ask for additional information to verify your identity before processing certain requests.
Data Security and Storage
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security approach includes both technical and organizational measures designed to ensure the confidentiality and integrity of your data.
Technical Security Measures
- End-to-end encryption for data transmission and storage using industry-standard protocols
- Multi-factor authentication for all team members accessing client data
- Regular security audits and penetration testing of our systems and infrastructure
- Automated backup systems with encrypted storage and secure recovery procedures
- Network security monitoring and intrusion detection systems
Data Storage and Retention
Your personal information is stored on secure servers located in Vietnam and trusted international data centers that comply with international security standards. We retain different types of information for varying periods based on legal requirements and business needs:
- Contact and account information: Retained for the duration of our business relationship plus 3 years
- Project data and testing results: Retained for 2 years after project completion or as specified in service agreements
- Communication records: Retained for 1 year for quality assurance and support purposes
- Website usage data: Retained for 12 months for analytical purposes
- Financial records: Retained for 5 years in accordance with Vietnamese accounting regulations
After the retention period expires, we securely delete or anonymize your information unless we're legally required to retain it longer.
International Data Transfers
While our primary operations are based in Vietnam, we may transfer your personal information to other countries when necessary to provide our services effectively. This can occur when we use cloud services, collaborate with international partners, or provide testing on global app distribution platforms.
When we transfer your information internationally, we ensure adequate protection through:
- Selecting service providers in countries with adequate data protection laws
- Implementing contractual safeguards that require recipients to protect your information according to our standards
- Using encryption and other technical measures to protect data during transfer
- Conducting regular assessments of international partners' data protection practices
We maintain records of all international data transfers and can provide details about specific transfers upon request.
Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site. We believe in transparency about how these technologies work and what information they collect.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality, including security features and user authentication
- Analytics Cookies: Help us understand how visitors interact with our website to improve user experience
- Preference Cookies: Remember your choices and settings to provide a personalized experience
- Communication Cookies: Enable contact forms and customer support features to function properly
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality. We do not use cookies for advertising or tracking across other websites.
Our analytics are focused on understanding website performance and user experience rather than individual tracking. We use this information to improve our services and website design based on aggregate user behavior patterns.
Updates to This Policy
We periodically review and update this privacy policy to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes that affect how we handle your personal information, we'll notify you through multiple channels to ensure you're aware of the updates.
Notification methods may include:
- Email notifications to your registered email address
- Prominent notices on our website homepage
- Direct communication during active service engagements
- Updates in our client portal or account dashboard
We encourage you to review this policy periodically to stay informed about how we're protecting your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
If you continue to use our services after we publish updates to this policy, we'll consider that acceptance of the new terms. If you disagree with any changes, please contact us to discuss your concerns or discontinue use of our services.
Contact Us About Privacy
We're committed to addressing your privacy concerns and questions promptly. Whether you want to exercise your privacy rights, report a concern, or simply learn more about how we protect your information, we're here to help.
Rạch Giá, Kiên Giang, Vietnam
When contacting us about privacy matters, please include your full name, contact information, and a detailed description of your request or concern. We typically respond to privacy inquiries within 5 business days and will work with you to resolve any issues as quickly as possible.